SAP Omnichannel Banking (OCB)

Intelligently engage with your customers anytime, anywhere through channels and/or APIs.

Comprehensive Business Capabilities

  • Online Banking, Mobile Banking, Mobile Money (Wallet) solutions for Retail / SME and Corporate Banking.
  • Robust self-service features that power out-of-the-box channel applications for Customers and Bank staff.

Open Banking Development Platform

  • Certified on SAP Cloud Platform; can be deployed on other hyperscaler cloud providers.
  • Open API architecture (> 850 exposed APIs) supports third party business services and partner / Fintech integration.
  • Industry-standard technologies (e.g. OData, REST, OSGI).
  • Easily extensible and scalable platform architecture, including Form Designer module.
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Integrated 

  • Out-of-the-box integration with Banking Services, Payments Hub, and SAP Commerce & Marketing.
  • Product Configurator.
  • Key touchpoint for Qualtrics XM.

Responsive UX Design

  • HTML5 based Retail, SME and Commercial UX for online, mobile, and tablet.
  • Design based on Google Material Design principles.
  • Separation of business logic from UI layer: easier and more flexible UX modifications.
  • Customer Experience Manager for easy Bank-driven UX customizations.

Ready to Use Mobile App Templates 

  • Out-of-the-box mobile source code allowing Bank to create downloadable Retail and Business mobile apps for the Apple and Android app stores.
  • Unified hybrid templates for consistent UX across Retail and Commercial Banking mobile apps.

Customer Experience Manager

Bank employee with Designer job type / role can manage customer experience across banks and market segments, as well as adapt the following elements of the application for customers in specific bank, market segments, service
packages:

  • Co-branding
  • Home Page tile layout
  • Banners for product promotions
  • Icons and images
  • Data entry forms, field names

Changes can be published in real-time to Staging, QA and Production landscapes.

Process is driven by Bank employee / Customer Experience Designer through UI; no coding, technical or programming knowledge required.

Platform Capabilities

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Modular Architecture

sap ocb architecture