SAP Omnichannel Banking (OCB)
Intelligently engage with your customers anytime,
anywhere through channels and/or APIs.
anywhere through channels and/or APIs.
Comprehensive Business Capabilities
- Online Banking, Mobile Banking, Mobile Money (Wallet) solutions for Retail / SME and Corporate Banking.
- Robust self-service features that power out-of-the-box channel applications for Customers and Bank staff.
Open Banking Development Platform
- Certified on SAP Cloud Platform; can be deployed on other hyperscaler cloud providers.
- Open API architecture (> 850 exposed APIs) supports third party business services and partner / Fintech integration.
- Industry-standard technologies (e.g. OData, REST, OSGI).
- Easily extensible and scalable platform architecture, including Form Designer module.
MORE ABOUT
Integrated
- Out-of-the-box integration with Banking Services, Payments Hub, and SAP Commerce & Marketing.
- Product Configurator.
- Key touchpoint for Qualtrics XM.
Responsive UX Design
- HTML5 based Retail, SME and Commercial UX for online, mobile, and tablet.
- Design based on Google Material Design principles.
- Separation of business logic from UI layer: easier and more flexible UX modifications.
- Customer Experience Manager for easy Bank-driven UX customizations.
Ready to use Mobile App Templates
- Out-of-the-box mobile source code allowing Bank to create downloadable Retail and Business mobile apps for the Apple and Android app stores.
- Unified hybrid templates for consistent UX across Retail and Commercial Banking mobile apps.
EXPERIENCE
Customer Experience Manager
Bank employee with Designer job type / role can manage customer experience across banks and market segments, as well as adapt the following elements of the application for customers in specific bank, market segments, service packages:
Co-branding
Home Page Tile Layout
Icons and Images
Data entry forms, field names
Banners for product promotions
Changes can be published in real-time to Staging, QA and Production landscapes.
Process is driven by Bank employee / Customer Experience Designer through UI; no coding, technical or programming knowledge required.
Platform Capabilities
Modular Architecture
