Delivering value-focused SAP AMS services is the purpose of every SAP service provider. We understand as a value, the attention to the main attributes that each organization requires such as:
- Nature of the business
- Process maturity and best practices
- Environment app
- Organizational structure
- Organizational culture
These attributes determine not only the processes and procedures required, but also the way in which the operation must be supported, maintained, and evolved in such a way that the operation services provide the maximum value to the end customer.
The most common mistake
Some organizations that specialize in the provision of services for the operation of applications, once they have managed to provide services to multiple clients, often repeatedly comment on the same mistake: Develop their own operating model focused on the profitability and benefit of the consultant and not of the end customers.
This can result in a decrease in value delivery causing the following effects:
- Processes and practices outside the customer’s reality
- Operational misalignment due to differences in personnel structure
- Loss of customer competitiveness
- Opportunity cost due to missed best practices
Value-centric adaptability
The development of reference frameworks and best practices have incorporated into their process of maturity and continuous improvement the need to be flexible, lightweight and adaptable.
Methodologies such as SCRUM have tested the ability of organizations and their collaborators to change to focus on delivering value, beyond documenting and monitoring processes for auditability and/or operational risk management purposes; to focus on delivering value to the business.
Integrating mature models to ensure quality in operation with experienced consultants can be challenging when there is no flexibility in operating models. However, when mature and predictable operating models consider the attributes of the clients’ operation and these are adapted/adopted, the value delivered is increased for the following reasons:
- The maturity of the processes is increased where there are points of opportunity.
- The service capabilities required for the operation are sized.
- Service levels are agreed with a deep knowledge of the customer.
- The consultant has a greater knowledge of the client’s operation and infrastructure.
Simplification with the right talent
Trusting the operation, considering process maturity, nature of operation and technologies like SAP can be simplified when the right talent is chosen. But how do you identify the right talent?
- It is focused on delivering value and supporting technology
- Demonstrates leadership at all levels (Industry, Company and Collaborator)
- Find its raison d’être in win-win relationships more internally and externally.
- It has processes adaptable to the particular needs of each operation.
Possessing these characteristics requires an organizational culture focused on service, quality, excellence, years of experience, a clear service delivery strategy and mastery of disciplines as broad as ITIL, Agile, PMP, ISO/IEC 2000-1/5 and Best Practices in SAP.
This value-focused simplification allows the customer to focus on the operation of the business and maximize the investment made in their business applications.
At DYCSI, we have developed formal adaptability processes that allow us to flexibly deliver value in each of our services. If you need to improve and simplify the operation of your SAP application environment, let us show you our value offer.