SAP Application Management Services AMS

We provide our clients with support and maintenance services for the operation of their SAP and OpenText technology platforms through standards and best practices.

Infrastructure Support

  • Support Model/Transition Process

 

Support Level

  • Application Support Level 2 and Level 3
  • BASIS Infrastructure and Security Support
  • Administration of AMS Service

Support Location

  • Remote – DYCSI AMS Center (Monterrey)
  • On Site – Customer Offices

 

Support Hours

  • Monday to Friday from 09:00 to 18:00 horas (CST)
  • Extra support hours: Priority 1 on-call tickets (stops operation) – 24/7
  • ZENDESK as a tool for registration and tracking of tickets/services

Cloud Services

  • FinoBank Cloud
  • SAP Cloud AWS (Amazon Web Services)

SAP Development (ABAP)

  • Application Development in SAP